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Solving paper feed problems
Symptom Cause Solution
Paper frequently
jams.
You are using paper that does not meet
the printer specifications.
Use recommended paper and specialty
media.
Refer to the Card Stock & Label Guide
available on Lexmark’s Web site at
www.lexmark.com for detailed
specifications.
See Clearing jams for more information.
See Avoiding jams for information that
can help prevent jams from occurring.
You have loaded too much paper or too
many envelopes.
Make sure the stack of paper you load
does not exceed the maximum stack
height indicated at the back of the tray or
on the multipurpose feeder.
Paper frequently
jams (continued).
Guides in the selected tray are not set to
the appropriate position for the size paper
loaded.
Move the guides in the tray to the correct
position.
See Loading the trays for detailed
instructions.
You did not change the paper size dial. Select the size on the dial that matches
the size of the paper loaded in the tray.
Note: If you want to select the universal
size setting, it is the last icon on the dial.
The paper has absorbed moisture due to
high humidity.
Load paper from a fresh package.
Store paper in its original wrapper until
you load it.
See Storing paper for more information.
The paper pick rollers are worn and dirty. Replace the pick rollers. See Calling for
service.