Filter
Top Products
41
Paper frequently
jams (continued).
The paper frequently jams in the optional
500-sheet tray.
Load the paper to the stack height
indicated with an A.
Paper jams when
duplexing Universal
size paper.
The Universal paper size selected is
outside the range for duplexed jobs.
Use paper between 148 mm–297 mm (5.8
in.–11.7 in.) wide and 148 mm–508 mm
(5.8 in.–20 in.) long.
The Paper Jam
message remains
after you remove the
jammed paper.
There is still a jam in the paper path. 1 Open and close the top cover to clear
the message.
2 Check the entire paper path.
See Clearing jams for more information.
The page that
jammed does not
reprint after you
clear the jam.
Jam Recovery in the Setup Menu is set to
Off.
Set Jam Recovery to Auto or On.
Symptom Cause Solution