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ADSL Gateway with Modem / Router / 4-Port Switch / Wireless-Ready
Make sure that you do NOT have a microfilter plugged in between the
Gateway and the wall jack. Verify that your ADSL account is active with
your ISP.
5. I can’t browse through the Gateway.
• Check if both ends of the network cable and power adapter are properly
connected. Check if the status LEDs on the front panel are functioning
properly.
• If using Windows 95, 98 or Millennium, check the TCP/IP setup on the
client side. Run winipcfg by clicking on the Start button, selecting Run,
and typing winipcfg in the Run field. Press Enter. The PC should have
an IP address of 192.168.1.xxx (“xxx” is from 2 to 254.). The Subnet
Mask is 255.255.255.0; the default gateway IP should be the Gateway’s IP
Address, and check that the DNS is correct.
• Check the same setup values in the Gateway’s Status page.
6. When I enter a URL or IP address, I get a time out error.
• Check to see if your other PCs work. If they do, verify that your PC’s IP
settings are correct (IP address, Subnet Mask, Default Gateway, and
DNS)
• If the PCs are configured correctly, but still not working, check the
Gateway. Make sure that it is connected and ON. Connect to it and check
its settings. (If you cannot connect to it, check the LAN and power con-
nections.)
• If the Gateway is configured correctly, check your Internet connection to
see that it is working correctly.
• Manually configure the TCP/IP with a DNS address provided by your ISP.
7. I can’t obtain an IP address from my ADSL line.
• Verify that all of your cabling is properly connected and that all of the
Gateway’s ADSL and Link LEDs are correctly illuminated.
• Power down your Gateway for a few seconds. Turn it back on. After the
Gateway goes through its self-test, check to see if you now have an IP
address.
• Verify that the VPI/VCI and Encapsulation settings are correct in the
Setup page of the Web-based Utility. Go to the Setup section of the Web-
based Utility chapter for more information.
• If you are configured for PPPoE or PPPoA, verify that the username and
password are entered correctly in the Setup page of the Web-based Utility.
Go to the Setup section of the Web-based Utility chapter for more infor-
mation.
59
Instant Broadband
™
Series
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Appendix A:Troubleshooting
This section provides possible solutions to problems regarding the Gateway’s
installation and operation. If your situation is described here, the problem
should be solved by applying the corresponding solution. If you can’t find an
answer here, check the Linksys website at www.linksys.com.
1. The Gateway is not working.
• Verify that the Power cord and other network cables are plugged in.
• Check the LAN and WAN LEDs on the Gateway’s front and verify that
they are lit appropriately.
• Check the settings on your PC.
• Check the Gateway’s settings.
2. I can’t connect to the Gateway.
• Verify that the Gateway is properly installed; LAN connections are OK,
and it is powered ON.
• Make sure that your PC and the Gateway are on the same network seg-
ment. If you are not sure, initiate the DHCP function, and let the PC get
the IP address automatically.
• Make sure that your PC is using an IP address within the default range of
192.168.1.2 to 192.168.1.254 and thus compatible with the Gateway
default IP Address of 192.168.1.1
• Also, the Subnet Mask should be set to 255.255.255.0 to match the
Gateway. For the Gateway, you can check these settings by using Control
Panel-Network to check the Properties for the TCP/IP protocol.
3. The Diag LED stays lit when it shouldn’t.
• The Diag LED lights up when the device is first powered up. Meantime,
the system will boot up itself and check for proper operation. After fin-
ishing the checking procedure, the LED turns off to show the system is
working fine. If the LED remains lit after this time, the device is not
working properly. Try to re-flash the firmware by assigning a static IP
address to the computer, and then upgrade the firmware again. If that
doesn’t help, contact your dealer for further inspection.
4. The ADSL Link LED will not go solid.
• Verify that the RJ-11 cable is firmly plugged into the ADSL jack of the
Gateway, with the other end plugged directly into the ADSL wall jack.
Common Problems and Solutions