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Appendix A Troubleshooting and Support 71
I cannot connect to a network using the Ethernet adapter
• The Ethernet cable may not be connected properly. Remove and reconnect the Ethernet
cable or replace the cable.
Audio
No sound is coming from the built-in speakers
• Ensure that nothing is connected to the audio out port. Connecting headphones or
external speakers disables the built-in speakers. Disconnect the headset or external
speakers if not in use.
No sound is coming from any speakers
• The volume may be set too low or muted. You can use Motion Dashboard to increase the
volume or turn mute off.
• The integrated audio components may have been overwritten. If you install a third-party
audio device (such as a USB or Bluetooth device), the integrated audio may stop
working. If this happens, reinstall the audio drivers. After you install these, if you still have
problems recording, contact Motion Computing Technical Support.
System
I forgot my BIOS password and cannot access my computer
• You can enter several incorrect passwords before the BIOS temporarily locks the system.
You can try again by restarting the system. If you still cannot log on, contact
Motion Computing Technical Support at www.motioncomputing.com/support.
An application has stopped responding, but I can still move the pointer and use other
applications
• The application may have stopped responding. Use Task Manager to manually stop the
application. (Press the Windows Security button and tap Start Task Manager.) See
Windows Help and Support for more information.
The computer seems to be operating more slowly than usual
• The hard disk drive may be full or nearly full. You can use Disk Cleanup to free up space
on your hard drive. For more information, open Windows Help and Support and search
for “disk cleanup”.
• The hard disk may need to be defragmented. You can use Disk Defragmenter to
consolidate files and folders on the hard drive. For more information, open Windows
Help and Support and search for “disk defragmenter”.
• Reboot