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Chapter 4—Troubleshooting
Introduction ......................................................................................... 52
Initial Checklist ............................................................................ 52
Common Problems....................................................................... 53
The modem does not respond to commands ............................... 53
The modem dials but cannot make a connection......................... 55
The modem disconnects while online.......................................... 56
The modem cannot connect when answering .............................. 57
File transfer appears slower than it should .................................. 57
Data is being lost.......................................................................... 58
There are garbage characters on the monitor .............................. 58
Fax and data software wont run at the same time....................... 58
Chapter 5—Warranty, Service, and Tech Support/BBS
Introduction ......................................................................................... 60
Limited Warranty ......................................................................... 60
Online Warranty Registration ...................................................... 61
Technical Support ............................................................................... 62
Recording Modem Information ................................................... 62
Service ................................................................................................. 63
The Multi-Tech BBS ........................................................................... 64
About CompuServe ............................................................................. 66
About the Internet ............................................................................... 66
About the Multi-Tech Fax-Back Service ............................................ 66
Appendix
Appendix A: Regulatory Compliance ................................................. 68
Appendix B: Technical Specifications ................................................ 76
Appendix C: ASCII Conversion Chart................................................ 80
Appendix D: FLASHWINFlash Upgrade........................................... 81
Index
............................................................................................................. 84