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Owner’s Manual
62 MT5634ZPX-PCI
Technical Support
Multi-Tech has an excellent staff of technical support personnel
available to help you get the most out of your Multi-Tech product. If
you have any questions about the operation of this unit, please call
(800) 972-2439 (USA and Canada) or (612) 785-3500 (local and
international). Record modem information in the spaces provided
below and have it available when you call. If your modem requires
service, the tech support specialist will guide you on how to send in
your modem.
Recording Modem Information
Record the following information on your Multi-Tech modem. This
helps Tech Support in answering your questions.
Model no.: _____________________________________________
Serial no.: _____________________________________________
Firmware version:_______________________________________
Software version: _______________________________________
COM port no.: __________________________________________
IRQ setting: ____________________________________________
The modem model and serial numbers are silk-screened on your modem.
The software versions are printed on the diskette labels. Type
ATI1<cr> in terminal mode to display the modem firmware version.
Note the status of your modem in the space provided before calling
tech support. This includes screen messages, diagnostic test results,
problems with a specific application, etc.
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
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