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5 Warranty, Service, and Tech Support
MT5634ZPX-PCI 63
Service
If your technical support specialist decides that service is required and
you are outside the USA, your local distributor of Multi-Tech products
usually offers the quickest and most economical repair option. If
necessary, you can send your modem to our Mounds View factory in
the USA. A modem that is shipped to us from outside the USA must
have a Returned Materials Authorization (RMA) and shipping
instructions. To return a modem for repair from inside the USA, no
RMA is required; simply send it to us freight prepaid. Include a
description of the problem, return billing and shipping addresses,
check or purchase order for out-of-warranty repairs, and name of the
technical support specialist you spoke to, if possible.
Send modems that require repairs to the following address:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repair
If you are shipping from outside the USA, please contact our Repair
Department for an RMA prior to your shipment. You can contact us by
telephone at (612) 785-3500 or by fax at
(612) 785-9874.