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4 Troubleshooting
MT5634ZPX-PCI 57
95 software, select Start, Settings, Control Panel, and then Modems.
In the Modems Properties sheet, select Multi-Tech MT5634ZPX-
PCI, click Dialing Properties. Check This location has call waiting
and select the correct code for your phone service.
Note: *70 is used only in the United States.
If you have extension phones on the same line as your modem, you
or someone else can interrupt the connection by picking up another
phone. If this is a frequent problem, disconnect the extension phones
before using the modem or install another phone line for the modem
only.
Check for loose connections between the modem and the telephone
jack.
You may have a poor connection because of line conditions, or the
problem may have originated on the other end of the line. Try again.
If you were online with a BBS or commercial online service, it may
have hung up because of lack of activity on your part or because you
exceeded your time limit for the day. Try again.
The modem cannot connect when answering
Auto-answer may be disabled. Turn on auto-answer in your data
communications program or send the command ATS0=1 to your
modem in terminal mode.
File transfer appears slower than it should
If you are using a slow transfer protocol, such as Xmodem or
Kermit, try Zmodem or Ymodem/G instead.
Is your line noisy? If there is static on your line, the modem has to
resend many blocks of data to insure accuracy. You must have a
clean line for maximum speed.
Are you downloading a compressed file with MNP 5 hardware
compression enabled? Since hardware data compression cannot
compress a file already compressed by an archiving program, the
transfer can be marginally slower with data compression enabled
than with it disabled.