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NETGEAR ProSafe 802.11g Wireless Access Point WG102 Reference Manual
5-2 Troubleshooting
v1.0, July 2008
• If the Wireless LAN activity light stays off, disconnect the adapter from its power source and
then plug it in again.
• Make sure the antennas are tightly connected to the WG102.
• Contact NETGEAR technical support if the Wireless LAN activity light remains off.
LAN Light is Off
There is a hardware connection problem. Check these items:
• Make sure the cable connectors are securely plugged in at the access point and the network
device (hub, switch, or router). A switch, hub, or router must be installed between the access
point and the Ethernet LAN or broadband modem.
• Make sure the connected device is turned on.
• Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If the
network device has Auto Uplink™ (MDI/MDIX) ports, you can use either a crossover cable or
a normal patch cable.
Cannot Access the Internet or the LAN with a Wireless
Capable Computer
There is a configuration problem. Check these items:
• You may not have restarted the computer with the wireless adapter to have TCP/IP changes
take effect. Restart the computer.
• The computer with the wireless adapter may not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up properly
for that network. The usual setting for Windows the Network Properties is set to “Obtain an IP
address automatically.”
• The access point’s default values may not work with your network. Check the access point
default configuration against the configuration of other devices in your network.
Cannot Connect to the WG102 Access Point
Check these items: