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C5300 Troubleshooting • 279
PROBLEM SOLVING
Problems Printing
Paper Feed Problems
If paper jams are frequent:
• More than one sheet feeds at a time.
• Paper curls.
• Paper feeds at an angle.
Possible cause Remedy
The printer is not
horizontal.
Place the printer on a stable, level surface.
The paper is too thin. Use the correct type of paper (see “Media
Recommendations” on page 11).
The paper is moist or
affected by static.
Store paper within specified temperature and
humidity levels (see “Specifications” on
page 289).
The paper is creased
or wrinkled.
Remove the creased/wrinkled paper from the
feed tray.
The paper is not
aligned correctly.
Adjust tray or manual feed guides.
Paper doesn’t feed. Correct paper feed selection in the printer driver:
• Postscript emulation:
Windows 98 and Me = Paper tab
Windows 2000/XP =
Paper/Quality tab
Windows NT 4.0 =
Setup tab.
• PCL emulation:
Windows 98/Me/2000/XP/ NT 4.0 = Setup
tab.