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Quick Start & Troubleshooting Guide
6. Your account with your Internet Service Provider has been terminated or your ISP server is unavaila-
ble.
Contact your ISP and check the access conditions to their Internet server.
7. You have moved and your dialling location has changed.
You are using a DSL or cable connection
1. Your DSL connection has not been activated.
Your ISP must contact your local telephone operator to activate DSL access on your line. This may take
several weeks. To enquire about your connection, please contact your ISP.
2. Your DSL modem is not picking up the line.
a.Check all cable connections (e.g., plugs, sockets, filters).
b.Disconnect your modem and plug in a telephone to check the integrity of your telephone line. If you
can hear a normal dialling tone on the phone, then your modem or cable may be defective.
3. Your modem is defective.
Check the status lights on your modem and refer to manufacturer's documentation. If the problem persists
and the connection has been previously working, then contact your ISP.
You Cannot Send or Receive E-mails
1. You are not connected.
To send and receive e-mails, you need to be connected to the Internet.
2. Your ISP or that of your recipient is having technical difficulties.
Try again later or check with your ISP whether the service is available.
3. Using several ISPs or e-mail accounts can cause problems.
Check that you have selected the correct ISP for the account you are attempting to use.
4. Your Internet account settings may have been changed.
a.Disconnect from the Internet.
b.Check your connection details (username, password, server phone number, e-mail address, etc.) and
restore your Internet settings, following the procedure given by your ISP.
5. You have sent a message but get an error message in reply.
a.Check the spelling of your recipient's e-mail address.
b.Check with your recipient that the e-mail address is still valid.
Printer
The guidelines below cover the most common types of problems encountered with printers. Please read
your printer's manual for specific instructions. Should you need further assistance, please contact the manu-
facturer of your printer.
My Printer Does not Work
1. The printer is OFF: Switch the printer ON.
2. The printer is OFF Line: Press the printer's on line button.
3. The printer is out of paper: Add paper.
4. The paper is jammed: See your printer's user's guide for information about clearing paper jams.
5. The printer has generated an error message: See your printer's manual for information about resolving
error messages.
6. The printer is not connected properly:
a.Check that the cables are securely connected to the printer and computer.
b.Use a grounded AC power outlet (or power strip). Remember to shut down your computer and
printer before disconnecting or reconnecting any cables (even if your printer uses a USB connec-
tion).