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Quick Start & Troubleshooting Guide
P ACKARD BELL LIMITED WARRANTY
1. DEFINITIONS
− "Packard Bell" shall mean: Packard Bell B.V., Nieuweweg 279, 6603 BN, Wijchen, The Netherlands or its au-
thorised representative.
− "Customer" or "You" shall mean the end-user or the purchaser of the Packard Bell product.
− "Product" shall mean Packard Bell branded hardware - desktop or notebook, including peripherals or consuma-
ble items (such as notebook battery) - or software, which are delivered with the Product in the factory packaging.
− "Peripheral" shall mean any hardware device other than processor or memory, connected to the computer (op-
tical drive, hard disk, keyboard, monitor, mouse, speakers, printer, scanner, etc.).
− "Consumable" shall mean any supplementary item delivered with the product, to be used with the Product (a
Lithium-ion battery, earphones, cables, remote control, etc.).
− "Software" shall mean a Software program that is pre-installed on the Product or delivered with the Product in
the factory packaging.
− "Warranty" shall mean the warranty applicable by law in the country of purchase of the Product or the contrac-
tual warranty You are entitled to as a result of the purchase of the Product.
− "Warranty Period" shall mean the period during which you are entitled to the application of the Warranty on
the Product. The Warranty Period starts from the date of purchase or delivery of the Product.
− "Authorised Service Agent" shall mean the authorised service provider.
− "Service & Support" shall mean the technical assistance and service provided by the Authorised Service Agent.
2. H
OW TO ACTIVATE THE PACKARD BELL WARRANTY
Packard Bell understands your needs for product excellence as well as Service & Support.
In order to supply the best Service & Support when necessary, Packard Bell recommends that You activate the appli-
cable Warranty as soon as Your Product is installed.
This Warranty is subject to the registration of the Product. The Customer will provide Packard Bell with the correct
date of purchase in order to obtain the Warranty Period. In case of doubt, the Customer will provide Packard Bell
with a copy of the proof of purchase (invoice or delivery note).
Packard Bell will keep a record of all registrations of personal data in order to provide appropriate Service & Support
and adequate assistance to You during the Warranty Period. Packard Bell will protect this personal data to its best
effort and may transfer this personal data to third party in order to ensure Service & Support is carried out. You may
refuse transfer of personal data, have access to and/or modify your personal data by sending a letter to Packard Bell’s
address in the Country of purchase on the Warranty & Service Sheet. Packard Bell will handle all personal data
according to the applicable data protection laws.
3. W
ARRANTY COVERAGE AND WARRANTY PERIOD
Packard Bell warrants that the Product and the Software are free from defect in material and workmanship for the
Warranty Period set out below. Packard Bell guarantees that the Product is free of viruses (or other pre-programmed
devices with similar effect) at the moment of first use only.
The Warranty Period for the computer and peripherals, consumable items, notebook batteries and software (if
included) is defined by the dealer of your computer, unless a separate Warranty & Service sheet is provided with your
computer.
This warranty is limited to the replacement of the Product or part recognised as defective with an identical or compa-
rable Product or part, new or equivalent to new. This warranty covers the repair, parts and labour included or
exchange, as set out below, during the Warranty Period.
Any items missing from the original packaging of the Product must be reported to Service & Support within 90 days
from the date of purchase. No missing items can be provided free of charge after this period as the Customer is consid-
ered to have accepted the Product as delivered. To report any missing items please contact the dealer of your
computer.
Software Warranty only applies to Software that was originally supplied with the Product. It does not provide the
Customer with Software usage support. Any other Software (e.g. games) is subject to the third party licence and
warranty conditions.
Whenever this is reasonable and at the sole discretion of Packard Bell or when this is mandatory by national consumer
legislation of the Country, Packard Bell may limit or extend the Warranty Period on the Product.