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Troubleshooting (Advanced)
Fast User Switching Function
Some applications do not work prop-
erly.
z When switching to a different user with the Fast User Switching function, the
following problems may occur.
• Some applications may not work properly.
• Key combination with
Fn
may not work.
• The display settings may not be possible.
• A serial mouse may not work.
• The B’s CLiP icon does not appear on the notification area and disc writing is
not possible.
• <Only for model with wireless LAN>
Wireless LAN cannot be used.
• <Only for model with Bluetooth>
Bluetooth cannot be used.
In these cases, log off all users without using Fast User Switching function and
perform the operation once more. If the problem persists, restart the computer.
Others
No response. z Press
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software appli-
cation.
z An input screen (e.g., password input screen at startup) may be hidden behind
another window. Use
Alt
+
Tab
to check.
z Shut down by pressing the power switch for four seconds or longer, and turn on
the computer and open the application again. If Windows runs correctly, but the
application software does not start, click (Start) - [Control Panel] - [Uninstall
a program] and remove the failing application software, then reinstall the appli-
cation software.
A motion image file cannot be played
using Windows
®
Media Player and the
message [Codec required] appears.
z Some motion image files require a Codec that is not installed as standard. In
this case, connect to the Internet and try playback of the file again. The Codec
may automatically be downloaded so you may be able to play it.