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Troubleshooting
137
Problem Solving
When something unusual occurs, the display may show one of the Information Codes listed below. These
will help you to identify and correct the problem.
Information Codes
Info.
Code
Meaning Action Page
030 Document is misfeeding. 1. Reload the document properly.
2. Remove the document jam.
3. Adjust ADF.
33
031 Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).
1. Reload the document properly.
2. Remove the document jam.
33
061 ADF Door (Document Return Guide) is open. Close the ADF Door. --
400 During initial handshake, receiving station did not
respond or communication error occurred.
1. Check with the other party.
2. Reload the document and send again.
--
401 Remote station required a Receiving Password to
receive the document.
Remote station does not have Confidential Mailbox.
Check the remote station. --
402 During initial handshake, communication error
occurred.
Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set "POLLED=ON". --
404/405 During initial handshake, communication error
occurred.
Reload the document and send again. --
406 Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective
Reception mode.
Check the password or the telephone number
in One-Touch or Abbreviated station.
104
105
407 No confirmation from the receiving station for the
previous page sent.
Wait a few minutes and send again. --
408/409 Remote side confirmation of previous page is illegible. Wait a few minutes and send again. --
410 Communication aborted by the transmitting side. Check with the other party. --
411 Polling password does not match. Check the polling password. 69
412 No data from the transmitting side. Check with the other party. --
414 Polling password does not match. Check the polling password. 69
415 Polling transmission error. Check the polling password. 69
416/
417/418/
419
Received data has too many errors. Check with the other party. --
420/421 Machine goes to receiving mode, but receives no
command from the transmitting side.
1. Remote side misdial.
2. Check with the other party.
--
422/427 Interface is incompatible. Check with the other party. --
430/434 Communication error occurred while receiving. Check with the other party. --
436/490 Received data has too many errors. Check with the other party. --