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Operations
For fax advantage assistance, call 1-800-435-7329.
Fax – receiving (cont.)
Problem
●
The incoming call is not a fax. Change the receive mode
to TEL mode (p. 38).
●
If a blank sheet is ejected after the received document is
printed out, the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (p. 53).
●
The other party placed the document in their fax machine
the wrong way. Check with the other party.
●
The glass or rollers are dirty. Clean them (p. 68).
●
The other party sent a faint document. Ask them to send a
clearer copy of the document.
●
The thermal head is dirty. Clean it (p. 68).
●
Some paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as Hammermill Jet Print for clearer printing.
●
You may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as Hammermill
Jet Print for clearer printing.
Cause & solution
The display shows the
following, but faxes are not
received.
A blank sheet is ejected.
A white line or a dirty pattern
appears on your recording
paper.
The printing quality is poor.
CONNECTING.....
I cannot select the desired
receive mode.
The other party complains that
they cannot send a document.
Receive mode
Problem
●
If you want to set FAX ONLY or TEL/FAX mode:
— select the desired mode using feature #77 (p. 55), and
— press to turn on the arrow (
▼
) on
the right of the display.
Display:
ON
●
If you want to set TEL mode:
— press to turn off the arrow (
▼
) on
the right of the display.
ON
●
The unit is not in AUTO ANSWER mode. Press
to turn on the arrow (
▼
) on the right of
the display.
ON
▼
AUTO ANSWER
AUTO ANSWER
▼
AUTO ANSWER
Cause & solution