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9. Help
44
For assistance, please visit http://www.panasonic.com/help
Troubleshooting
9.3 When a function does not work, check here
9.3.1 Initial settings
“MODEM ERROR” L There is something wrong with the unit’s modem. Contact our service
personnel.
“NO FAX REPLY” L The other party’s fax machine is busy or has run out of recording paper. Try
again.
“OPEN CABINET CHECK FILM
SLACK”
“OPEN CABINET CHECK FILM
TYPE”
L Please use genuine Panasonic replacement film (page 8).
L The ink film is slack. Tighten it (see step 5 on page 11).
L The fax machine is positioned near appliances such as TVs or speakers
which generate an intense magnetic field.
“PAPER JAMMED” L A recording paper jam occurred. Remove the jammed paper (page 49).
L You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
“PHONEBOOK FULL” L There is no space to store new items in the phonebook. Erase unnecessary
items (page 19).
“PLEASE WAIT” L The unit is checking that there is no slack or crease in the ink film. Wait for
a moment while the check is completed.
“RECORDING ERROR” L The greeting message or memo message you recorded was under 1
second long. Record a longer message.
“REDIAL TIME OUT” L The other party’s fax machine is busy or has run out of recording paper. Try
again.
“REMOVE DOCUMENT” L The document is jammed. Remove the jammed document (page 50).
L Press {STOP} to eject the jammed paper.
“TRANSMIT ERROR” L A transmission error occurred. Try again.
L If you send a fax overseas, try the following:
– Use the overseas transmission mode (feature #23 on page 38).
– Add 2 pauses at the end of the telephone number or dial manually.
“UNIT OVERHEATED” L The unit is too hot. Stop using the unit for a while and let the unit cool down.
Problem Cause & Solution
I cannot hear a dial tone. L If you used a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you have connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
I cannot make calls. L The dialing mode setting may be wrong. Change the setting (feature #13 on
page 37).
The unit does not work. L Check the connections (page 14).
The unit does not ring. L The ringer volume is turned OFF. Adjust it (page 16).
Display Cause & Solution
FP215-PNQX1896ZA-OI-en.book Page 44 Tuesday, December 23, 2008 11:09 AM