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9. Help
45
For assistance, please visit http://www.panasonic.com/help
9.3.2 General
Problem Cause & Solution
The unit displays “PAPER
JAMMED” even though paper
is installed.
L You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “CHECK
PAPER” even though paper is
inserted.
L The paper is inserted halfway. Insert it correctly (page 50) and press {SET}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L Change the receiving mode to TAM/FAX mode (page 28) or TEL mode
(page 27).
L If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 30).
{REDIAL} or {PAUSE} does
not function properly.
L If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
L Distinctive Ring is set (feature #31 on page 30).
During programming, I
cannot enter the code or ID
number.
L All or part of the numbers are the same as another code or ID. Change the
number:
– remote operation ID: feature #11 on page 37.
– fax activation code: feature #41 on page 40.
The ink film runs out quickly. L Even if there are only a few sentences, every page that comes out of the
machine is considered a full page.
L Turn OFF the following features:
– confirmation report: feature #04 on page 37.
– journal report: feature #22 on page 38.
– Caller ID list: feature #26 on page 38.
The unit beeps. L The memory reception alert of feature #44 is ON (page 40), and the unit has
a document in memory. Press {STOP} to stop the beeps, then see the
displayed message instructions to solve the problem.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
L You are probably entering {*}{#}{9}. This is the default setting for the fax
activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #41 on page 40).
The speakerphone is not
working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party, adjust the volume.
The unit does not display the
caller’s name and/or
telephone number.
L You need to subscribe to a Caller ID service.
L Other telephone equipment may be interfering with your phone. Disconnect
it and try again.
L Other electrical appliances connected to the same outlet may be interfering
with the Caller ID information.
L Telephone line noise may be affecting the Caller ID information.
L The caller requested not to send his/her information (page 20).
The display exits the Caller ID
list while viewing caller
information.
L Do not pause for over 3 minutes while viewing.
FP215-PNQX1896ZA-OI-en.book Page 45 Tuesday, December 23, 2008 11:09 AM