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9. Help
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For assistance, please visit http://www.panasonic.com/help
9.3.6 Answering machine
9.3.7 If a power failure occurs
L The unit will not function.
L The unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements
should be made for access to emergency services.
L Fax transmission and reception will be interrupted.
L If delayed transmission (feature #25 on page 38) is programmed and a power failure prevents the document from
being sent at the set time, the document will be sent after power is restored.
L If any fax documents are stored in the memory, they will be lost. When power is restored, a power down report will
be printed stating which documents in memory have been erased.
A black line, white line or
smudge appears on the
copied document.
L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
(page 51). Please do not insert a document before correction fluid has dried
completely.
The copied image is
distorted.
L Adjust the width of the document guides to fit the actual size of the
document.
The printing quality is poor. Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 8 for further
details.
L The thermal head is dirty. Clean it (page 52).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fiber content that is over
20%, such as letterhead or resume paper. We recommend smooth paper
such as “Hammermill Jet Print” for clearer printing.
Original
Copy
Documents or recording
paper frequently misfeed.
L Clean the document feeder rollers, recording paper feeder and rubber flap
(page 51).
Problem Cause & Solution
I cannot listen to messages
from a remote location.
L Press the remote operation ID (code) correctly and firmly (feature #11 on
page 37).
L The unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 35).
The other party complains
that they cannot leave a voice
message.
L You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax and voice message reception may
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 30).
L The recording time is set to “GREETING ONLY”. Select “1 MINUTE”, “2
MINUTES” or “3 MINUTES” (feature #10 on page 37).
L The memory is full. Erase unnecessary messages (page 34).
L Make sure there is no other answering machine connected on the same
line.
Caller ID information does not
display during message
playback.
L The caller information will not be displayed if a message is recorded by
using {MEMO} (page 34).
Problem Cause & Solution
ABC
FP215-PNQX1896ZA-OI-en.book Page 48 Tuesday, December 23, 2008 11:09 AM