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PNQX1896ZA CM1208CK0
Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
PNQX1896ZA
CM1208CK0
Panasonic OFFICE ADVANTAGE PROGRAM
Free peace of mind,
direct from Panasonic
NO EXTRA COST
■
Covered during the period of limited warranty
1
:
parts, labor, and toll-free help line
2
■
Free replacement
3
and repair program
The Panasonic Office Advantage Consumer Service
Program.
Panasonic knows that if your unit is not up and running, neither is
your business. That’s why we created the Panasonic Office
Advantage Program. Included at no extra cost with the purchase
of a new and unused Panasonic unit, the Office Advantage
Program can provide a free replacement unit
3
if your original unit
is in need of repair.
Here’s how it works:
1. If you have a problem with your unit that you purchased new
and unused while it is covered by the period of limited
warranty
1
, call our toll-free help-line at 1-800-211-PANA
(7262)
2
.
2. Talk to one of our technical experts to troubleshoot your
problem over the phone.
3. If repairs are necessary and you are entitled to service under
the terms and conditions of the limited warranty
5
, we will send
a refurbished
4
replacement unit to you.
A second option available under our limited warranty
1
is to mail-in
your unit to one of our Authorized Independent Service centers,
where the unit will be repaired and returned to you.
Instructions:
If you choose to receive a replacement unit under the Office
Advantage Program, Panasonic will provide a replacement unit
which will be completely refurbished, quality-tested by Panasonic
technicians and individually hand-inspected before it is shipped
to you. You will keep the replacement unit and send the original
unit to us in the replacement unit’s box within 10 days upon
delivery to avoid unnecessary charges. You need to contact the
courier to pick up the unit at no charge to you, should it be
determined that you are entitled to warranty service. The original
unit must be properly packaged in the same manner as the
replacement unit, utilizing the packing materials provided.
Damage due to improper or inadequate packing will be charged
to you as an out-of-warranty cost.
Requirements:
You must give our technicians a valid credit card number
(Discover, VISA, Master Card, or American Express/Optima).
The proof-of-purchase must be faxed to 1-888-412-9991 to
determine if the unit is under Limited Warranty. Product that is
not returned to Panasonic by 10 business days after shipment
of the replacement product will be charged to your credit card
account at Panasonic’s Suggested Retail Price (see dealer for
details). If your original unit is not eligible for warranty service,
your card will be charged for the non-warranty repair of the unit
at Panasonic’s current rate for parts and labor and for any
shipping charges associated with this program. If you do not
wish to pay out-of-warranty repair costs, you will be responsible
for returning the replacement unit to Panasonic and for paying
all shipping charges associated with this program
including the delivery of the replacement product to you,
shipment of the problem unit to Panasonic, shipment of the
replacement unit back to Panasonic and the return of your
original unit back to you. Credit status will be verified prior to
sending the replacement product.
1. See Limited Warranty page for more information.
2. If the Limited Warranty
1
has expired, contact our Continued
Services Technical Support Line at 1-800-435-7329, for fee
based technical support. A credit card will be used to charge
this fee.
3. Replacement unit is refurbished.
4. Panasonic reserves the right to send a refurbished unit.
Accessories and consumables are not included.
5. Replacement program is only available in the 50 United
States and is subject to termination at any time without
advance notice. All terms stated in the Limited Warranty
apply to this program. Please see Limited Warranty
coverage page for more information.
FP215-PNQX1896ZA-OI-en.book Page 60 Tuesday, December 23, 2008 11:09 AM