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Troubleshooting
When resuming from the standby or
hibernation mode, [Enter Password]
does not appear even if a password
has been set in the Setup Utility
z Even when a password has been set in the [Security] menu of the Setup
Utility, [Enter Password] does not appear when the computer resumes from
the standby or hibernation mode. Use the Windows password as follows:
A Click [start] - [Control Panel] - [User Accounts] and click the
account for which the password will be set.
B Add the check mark for [Prompt for password when computer
resumes from standby] in [Control Panel] - [Performance and
Maintenance] - [Power Options] - [Advanced].
When the administrator password is
forgotten
z If you have created a password reset disk (Î page 21), a message is dis-
played when you fail to correctly enter the password. Follow the message’s
instructions and set the password again by using the password reset disk.
If you have not created a password reset disk, after reinstalling setup Win-
dows and then set the password again.
When “Remove disks or other
media. Press any key to restart” (or
a similar message) is displayed
z This means a floppy disk that dose not contain system startup information
has been left in the floppy disk drive. Remove the floppy disk, and press any
key.
z This message may appear when certain USB devices are connected.
Remove the USB device, or set [Legacy USB Support] in the [Advanced]
menu of the Setup Utility to [Disable].
z If the message still appears even after trying the above measures, this may
be an indication that some type of hard disk failure has occurred. Contact
your technical support office.
When the previous items are not the
cause
z Press the
F9
key in the Setup Utility. This will restore the Setup Utility’s
settings to their default values (except the password settings).
z Try removing all peripheral devices.
z Check a disk error using the following procedure:
A Display [Local Disk (C:) Properties].
Click [start] - [My Computer], right-click [Local Disk(C:)] and click
[Properties].
B Click [Tools] - [Check Now].
C Click [Start] after selecting required items in [Check disk options].
z At startup, hold down the
F8
key when [Panasonic] boot screen disap-
pears
*1
, and release your finger when the Windows Advanced Option Menu
is displayed. Start the computer in Safe Mode, and confirm the details of
the error.
*1
When [Password on boot] is set to [Enable], [Enter Password] appears after the
[Panasonic] boot screen disappears. Hold down the
F8
key soon after inputting the
password and pressing the
Enter
key.
Enter Password
Even after entering the password,
[Type your password] is displayed
again
z The computer may be in “ten-key” mode.
If lights up, press the
NumLk
key to disable the ten-key mode, and then
input (Î page 16).
z The computer may be in Caps Lock mode.
If lights up, press the
Caps Lock
key to disable the Caps Lock mode,
and then input (Î page 16).
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