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Troubleshooting
You can use the PC Information Viewer to check the computer’s usage status, and use
this information when calling your technical support office for advice. (If you have not
logged on to Windows with the administrator authority, some information will be dis-
played as [Not Found].)
Running PC Information Viewer
A Click [start] - [All Programs] - [Panasonic] - [PC Information Viewer] -
[PC Information Viewer].
Click on the items to display detailed information for each item.
z The [PC Information Viewer] screen is always displayed on the top of
every other screen.
Save information to a file
Displayed information can be saved save to a text file (.txt).
A Run the PC Information Viewer and display the information you wish to
save.
B Click [Save].
z To save the item that is displayed.
Click [Save only the information displayed] and click [OK].
Some of the hidden information on the screen, which cannot be shown
without scrolling the screen, will be saved, too.
z To save all items.
Click [Save all the information] and click [OK].
C Select the folder, input the file name, then click [Save].
Save a copy of the screen to a file
You can save a copy of the screen currently being displayed to a file in bitmap format
(.bmp).
A Display the screen you want to save.
B Press the
Ctrl
+
Alt
+
F8
key.
C When a message “The copy of the screen was saved...” is displayed, click
[OK].
[pcinfo.bmp] file will be saved in [My Documents] folder. If [pcinfo.bmp] file
already exists, it will be overwritten. (If [pcinfo.bmp] file is set as a “Read-only”
or “Hidden” file, the new file cannot be saved.)
z
To display the extension of the file, click [Tools] - [Folder Options] - [View]
from Explorer, and remove the check mark for [Hide extensions for known
file types] under the [Advanced settings] section.
NOTE
z You can also save a copy of the screen to a file using the following procedure:
Click [start] - [All Programs] - [Panasonic] - [PC Information Viewer] - [Screen
Copy].
z At the time of purchase, the computer is set so that a copy of the screen can be
saved to a file by pressing the
Ctrl
+
Alt
+
F8
key. This setting can be changed
using the following procedure:
A Click [start] - [All Programs] - [Panasonic] - [PC Information Viewer].
B Right-click [Screen Copy], and then click [Properties] - [Shortcut].
C Move the cursor to [Shortcut key], press the key to be used for the short-
cut, and then click [OK].
z Colors are saved in 256 colors.
z When using an Extended Desktop:
A copy of the screen displayed on the primary device will be saved.
Check the Computer’s Usage Status