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Solutions
These topics guide you through the different procedures required to troubleshoot and find the solutions to various
problems you could encounter while using your printer.
The Solutions Tab contains these topics:
• Solving Problems
helps you to quickly troubleshoot your specific problem; it also contains instructions on
where you can get further information.
• Image Quality Problems helps you to solve any image quality problems you may be experiencing. It takes
you through the troubleshooting procedure step-by-step.
• Ink Supply Problems guides you when you have problems installing the consumable ink items: the ink
cartridges and printheads.
• Media Problems contains information on what to do if you have image smears or marks on your media, and
also what to do if you have a media jam.
• Image Error contains information on what to do if the image that your printer printed is incorrect, or not what
you expected.
• Other Problems covers miscellaneous problems you could face.
• Getting Help
explains what to do if you cannot solve the problem you are having. It also provides full details
of the steps to take to contact the Hewlett-Packard Customer Care Center.