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Troubleshooting • 6
6-5SV40221 Rev. A
Problem Remedy Page
SHEETS
Poor Sheet Feed
Sheet Feeder
side guides set
incorrectly.
Set guides to Sheet width and back
off 1/4 turn.
3-12
Sheets loaded
incorrectly.
Make sure stack has been fanned
before loading.
3-12
Multiple sheets feed when one is expected
Sheet Feeder
is programmed
to feed a Pre-
Collated Set.
Check Mail Piece Icon Tree to see
if relevant feeder is set to feed pre-
collated sets.
Correct loading or have Supervisor
correct Job Definition as necessary.
1-11
4-4
Address in wrong position in envelope window
First Sheet/Set
incorrectly loaded.
Load First (address bearing) Sheet
or Set in the correct orientation as
shown by the Mail Piece Icon Tree.
1-11,
1-12
Address Position
incorrectly set.
Run a Trial Piece. Say No to Trial
Piece OK? and adjust the address
position.
3-4
Poor Folding
A fold is almost
corresponding with
a perforation on
the sheet, causing
a ‘box fold’ or third
fold.
Run a Trial Piece. Say No to Trial
Piece OK? and slightly change the
fold positions.
3-4
SV40221 Rev A book.indb 6-5 9/14/2004 5:51:23 PM