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6-2 Pitney Bowes DA500/DA550 Operator Guide
6 • Troubleshooting
Problems and
Solutions
Before contacting our Technical Operations Center or your
Pitney Bowes Customer Service Representative, look for
your problem below. If you can solve the problem yourself,
you will be able to resume printing sooner.
Feed
Problems
Problem Intermittent Feed
Reason: Feed ramp not used.
Solution: The feed ramp adds a gentle slope to the stack
and helps feeding. If you're using the prop,
check the H-Block gap for proper separation.
Also make sure the wire frame is centered under
the material. See pages 3-9.
Reason: Dirty feed rollers.
Solution: Clean the feed roller with denatured alcohol. DO
NOT use any other solvents or detergents. They
could damage the feed rollers.
Reason: Paper dust present (yellow or white residue),
blocking feed sensor.
Solution: Clean sensor with compressed air
(see page 5-3).
Problem Multifeed (Feeds Doubles) or Skewing
Reason: Separators (H-blocks) not set correctly. Also
sliding fence set incorrectly.
Solution: Adjust H-blocks to thickness of material. See
page 3-7. Check sliding fence position. See
page 3-12.