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6-6 Pitney Bowes DA500/DA550 Operator Guide
6 • Troubleshooting
Problem Barcode (Lower Right) is not Printing
Reason: Barcode not enabled
Solution: Turn barcode ON using Envelope Designer™
Plus , or the DA500/DA550 print driver or the
printer’s control panel menus.
Reason: Missing ZIP Code.
Solution: Insert ZIP Code.
Reason: Invalid ZIP Code format.
Solution: Check ZIP Code for invalid character. Example:
Zero (0) can only be the number, not the letter
(O). Verify that there is a dash inserted between
the 5 + 4 ZIP Code Per DMM manual specifica-
tions.
Reason: Address too low.
Solution: Verify the bottom of the last line of the address
field is not less than 5/8" from bottom edge of
the media.
Barcode
Problems
Problem Motor Turning but no Feed Roller Move-
ment
Reason: Mechanical problem.
Solution: Contact Pitney Bowes for Service.
Motor
Problems