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Pitney Bowes DA500/DA550 Operator Guide 6-7
Troubleshooting • 6
Problem Address too High
Reason: Address field is within 1/10" of the top edge
of the media.
Solution: Move address field down to within DMM
specifications.
Problem Paper Out or Paper Jam
Reason: Input area is empty.
Solution: Refill the input area.
Reason: H-Block separators not adjusted correctly.
Solution: Adjust the H-Blocks to the thickness of the
material you're running. See page 3-7.
Reason: Paper jam obstructing paper path.
Solution: Clear obstructed path.
Reason: Dirty paper feed sensor.
Solution: Clean sensor with compressed air. See page
5-3.
Problem Shuttle Jam
Reason: Envelope thickness lever is set too low for
material.
Solution: Open the transport door and adjust the media
thickness lever. See page 3-15.
Reason: Lower rail shaft dirty.
Solution: Wipe lower rail shaft clean.
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