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Pitney Bowes DA500/DA550 Operator Guide 6-3
Troubleshooting • 6
Problem No Print
Reason: Ink cartridge problem.
Solution: Purge ink cartridge (pg A-23).
Clean cartridge jets with soft cotton
cloth and water (in line with colors as
shown).
Change to a new cartridge.
Problem Gray or Light Print - Black Ink
Off Color or Low Intensity - Color Ink -
DA550 only
Reason: Ink supply is low.
Solution: Check adjustment of the media thickness lever
(page 3-15). If this fails to correct the problem,
replace ink cartridge (pages 2-13, 2-15).
Problem Address Smudging
Reason: Incorrect media thickness lever setting.
Ink may not dry on very high gloss material.
Solution: Check whether media thickness lever is ad-
justed too low (page 3-13).
Try using less glossy material.
Check exit rollers.
Problem Address Printing is not Sharp
Reason: Incorrect media thickness lever setting. Also,
unsuitable material.
Solution: Check whether envelope thickness lever is
adjusted too high (page 3-15).
Print quality is less sharp when using Tyvek,
recycled or glossy media.
Print Quality
Problems