Filter
Top Products
• To change the default address you use to send email messages, in the Email drop-down list, tap an email address.
• To change the default address you use to send calendar invitations, in the Calendar drop down list, tap an email
address.
Change email account options
1. Swipe down from the top frame.
2.
Tap .
• To change message list options and set message alerts, tap Display and Actions.
• To add a signature or set an out-of-office reply, tap Email Preferences.
Troubleshooting: Email
Issue Possible cause or solution
I can't add an email
address
Check that you have entered the correct account information for your email address.
If you are trying to add an enterprise email address, contact your administrator. You might
need to manually add the email address.
I can't send an email
message
Check that you are connected to a Wi-Fi network or try connecting to a different Wi-Fi
network.
I am not receiving email
messages
Check that you have turned on synchronisation for your email address. On the status bar, tap
> Accounts. Tap an account. Verify that Sync Email is turned on.
Check that you are connected to a Wi-Fi network or try connecting to a different Wi-Fi
network.
Check that your email account password is correct.
I can't see items in a folder By default, only Inbox, Sent Items and Outbox folders are synched. To view messages in your
other folders, you might need to refresh the folder.
User Guide Messages
30