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Troubleshooting: BlackBerry Bridge
Issue Possible cause or solution
I can't pair my BlackBerry PlayBook
tablet with my BlackBerry smartphone
Verify that the BlackBerry Bridge app is installed on your smartphone and that
the BlackBerry Bridge field is set to On. You can download the application from
the BlackBerry App World storefront.
Verify that the Bluetooth connection on your smartphone is turned on and that
your smartphone is within range.
If the Add New Tablet button is missing from your smartphone, your
organisation might prevent you from using BlackBerry Bridge or Bluetooth
technology.
I can't reconnect to my smartphone Verify that the Bluetooth connection on your smartphone is turned on, that your
smartphone is within range and that the BlackBerry Bridge field is set to On.
Try opening the BlackBerry Bridge app on your smartphone and connecting
manually.
If necessary, you can delete the paired device from your tablet (tap >
Bluetooth > ) and from your smartphone (in the BlackBerry Bridge app),
and try pairing again.
An icon is missing Verify that the missing app is selected on the Device Properties screen in the
BlackBerry Bridge app on your smartphone.
If the Bridge Browser icon is missing, you might need a smartphone data plan
that supports tethering, or this feature might not be supported by your wireless
service provider. For more information, contact your wireless service provider.
My password is incorrect Many passwords are case sensitive. If you're having trouble unlocking
BlackBerry Bridge using the BlackBerry Bridge remote or a Bluetooth keyboard,
verify that each character you type is the correct casing.
I can't find a draft message I saved Draft messages appear with a draft icon. If you have multiple email addresses,
look for the draft message in the inbox of the address you are sending the
message from. If you received a lot of email since you saved the draft, it might
appear far down in the inbox.
User Guide BlackBerry Bridge
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