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Troubleshooting
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5
Check whether there are any
network problems.
[14-09]
• E-mail transmission was refused by SMTP
authentication, POP before SMTP authenti-
cation or login authentication of the PC in
which the folder for transfer is specified.
• Check the user name and password for
SMTP authentication or POP before SMTP
authentication are correctly programmed
from File Transfer under System Settings.
See “Connection and Setup”, Network
Guide. You can also use the Web browser
for confirmation. See the Web browser's
Help.
• Check the user name and password of the
e-mail account are correctly programmed
from File Transfer under System Settings.
See “Connection and Setup”, Network
Guide. You can also use the Web browser
for confirmation. See the Web browser's
Help.
• First confirm the configuration values of
the folder destination for transfer, in the
Program/Change/Delete Address Book
under System Settings. Then check that the
login user ID and password for folder au-
thentication in Authentication Information
are correctly programmed. See “Register-
ing a Folder”, General Settings Guide.
• Check the folder for transfer is correctly
specified.
• Check the PC in which folder for transfer is
specified is correctly operated.
• Consult your network administrator.
Check whether there are any
network problems.
[14-33]
No machine's e-mail address is programmed.
• Check the machine's e-mail address is cor-
rectly programmed from File Transfer un-
der System Settings. See “Connection and
Setup”, Network Guide. You can also use the
Web browser for confirmation. See the
Web browser's Help.
• Consult your network administrator.
Check whether there are any
network problems.
[
15-01
]
No POP3/IMAP4 server's address is pro-
grammed.
• Check the host name or IP address of the
POP3/IMAP4 server is correctly pro-
grammed using the Web browser. See the
Web browser's Help.
• Consult your network administrator.
Message Causes and solutions
ThemisC1_Fax_GB-F_FM.book Page 88 Wednesday, November 24, 2004 7:09 PM