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Troubleshooting 5-3
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Basic Troubleshooting Tips
The following are some common situations that can cause a variety of problems. Before
you look for a specific problem use the tips in this list.
Check the power and all cables to the printer.
Check the printer OCP for information.
If possible, print the Status Page from the Reports menu and verify that the
settings match your configuration.
Check the current status of the printer.
The current status appears on the OCP.
If the printer is processing your job, the status message reflects this.
If your print job does not appear in the status message, another user’s job may
be printing before yours or the printer may already have finished printing your
job.
If your job is waiting to print, it appears in the list for the print queue.