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5-8 Troubleshooting
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OCP Display Messages
The OCP displays the printer status with 1- to 2-line messages. There are three types of
messages: status, warning, and error messages. The following table lists the messages
in alphabetical order. Each message is explained and a corrective action is given when
applicable.
For information on messages not explained here, please refer to your option-specific
user’s guide.
Message Description Corrective Action
Booklet Stacker Full
Remove Booklets
Self-explanatory. Remove booklets.
Booklet Stacker Full
Remove Paper E027
Self-explanatory. Remove booklets.
Call for Service
Exxx or other text
Any “Call for Service” message requires
a service call for problem resolution.
Line 2 is the error code.
Contact your authorized Service
Technician and provide the error code
displayed on the OCP.
Container x Top Cover Open
Close Cover
The top cover of the container is open.
x is the container number.
Close the cover.
Container x V Path Cover Open
Close Cover
The v path cover of the container is
open. x is the container number.
Close the cover.
Deleting Jobs
Status message. The selected jobs are
being deleted from the print queue.
Wait for the printer to return to a Ready
state.
Developer Bottle Not Set
Set Developer Bottle E01E
The developer bottle is not seated
properly.
Reseat the bottle.
Developer Error
Retry Exhausting E048
An error occurred when operating the
developer.
Retry. If the error occurs again, contact
an authorized Service Technician.
Developer Error
Retry Operation E047
An error occurred when replacing the
developer mix.
Retry. If the error occurs again, contact
an authorized Service Technician.
Developer Mix End of Life
Replace Developer E012
The developer mixture needs to be
exchanged.
Replace developer. Printing will resume
when the developer is replaced.
Drum Unit End of Life
Replace Drum Unit E016
The photoconductive drum needs to
be replaced.
Replace the Drum Unit. Printing will
resume when the Drum Unit is
replaced.
Drum Wrap Sensor Error
Clean Wrap Sensor E018
The drum wrap sensor level is
abnormal.
Contact your authorized Service
Technician.
Drum Wrap
Remove Paper E118
Simplex paper is wrapped around the
drum.
Remove the jammed paper.
Drum Wrap
Remove Paper E119
Duplex paper is wrapped around the
drum.
Remove the jammed paper.
Duplex-Always Duplex-Always mode is enabled.
Contact your System Administrator for
additional information.
Elevator Tray Paper Full
Remove Paper E009
The output tray of the Standard
Finisher is full.
Remove paper from the elevator tray.
Elevator Tray Paper Full
Remove Paper E00A
Paper did not stack properly in the
output tray of the Standard Finisher.
Remove paper from the elevator tray.
Enter new password
Passwords are for use by System
Administrators and Service
Technicians only.
Contact your System Administrator for
additional information.