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Condition Suggested solutions
The machine is not
receiving power,
or the connection
ca
ble between the
computer and the
machine is not
connected properly.
• Plug in the power cord and press Power ( )
button on the control panel.
• Disconnect the machine cable and reconnect it.
-Fo
r Local Printing
- For Network
(CLP-320N(K)/CLP-321N/CLP-325W(K)/
CLP-326W only)
Troubleshooting_ 79
Paper feeding problems
Condition Suggested solutions
Paper jams during
printing.
Clear the paper jam (See "Clearing paper jams"
on page 76).
Paper sticks
together.
• Check the maximum paper capacity of the
tray (See "Print media specifications" on
page 92).
• Make
sure that you are using the correct type
of paper (See "Print media specifications" on
page 92).
• Re
move paper from the tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together, replace with a new stack.
Multiple sheets of
p
aper do not feed.
Different types of paper may be stacked in the
tray. Load paper of only one type, size and
weight.
Paper does not feed
into the machine.
• Remove any obstructions from inside the
machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• T
here is too much paper in the tray. Remove
excess paper from the tray.
• T
he paper is too thick. Use only paper that
meets the specifications required by the
machine (See "Print media specifications" on
page 92).
The paper keeps
jam
ming.
• There is too much paper in the tray. Remove
excess paper from the tray.
• An
incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine (See "Print media
specifications" on page 92).
• T
here may be debris inside the machine.
Open the front cover and remove any debris.
Transparencies stick
t
ogether in the paper
exit.
Use only transparencies specifically designed
for laser printers. Remove each transparency as
it exits from the machine.
Envelopes skew or
fail to feed correctly.
Ensure that the paper guides are against both
sides of the envelopes.
Condition Suggested solutions