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Protecting your phone
Accidents happen – which is why we offer Orange Care.
However, we do ask that you take good care of your phone
and follow just a few basic steps to help protect your phone:
■
Don’t leave your phone unattended in a public place.
■
Don’t leave your phone in a vehicle.
If this can’t be avoided, please – make sure it’s locked in
the boot or locked in the glove compartment.
■
Never loan your phone to someone else.
How to claim:
■
Report the loss, theft or damage to Orange as soon as
possible.
■
Loss, theft or malicious damage claims must be reported
to the police immediately (or as soon as possible within
24 hours of discovery).
■
To make a claim or to have your phone barred to
prevent unauthorised use simply call Orange customer
services on 07973 100 150, or if you are abroad call
+44 7973 100 250.
■
To speed up your claim make a note of the key facts
before calling, eg, time of theft, where you lost it, how it
got damaged and what the damage is, steps taken to
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Orange Care
Life’s difficult enough, without having to worry about the
expense and hassle of replacing your phone.
With Orange Care you get:
■
Worldwide cover against loss, theft, accidental or
malicious damage and phone breakdown.
■
A replacement phone of the same model despatched
within 24 hours of our acceptance of your claim,
to any UK address.
■
The same number and the same service on your
replacement Orange phone that you enjoyed on your old
one, so you’re never out of touch for long.
■
Great value cover at up to £5 per month.
To get Orange Care call 434 free from your Orange phone.
Your Plan customers must purchase care separately, from as
little as £5 per month.
Note: Orange Care includes insurance and warranty which
is subject to terms and conditions and exclusions as stated
in chapter 13.
To find out if you are covered by Orange Care or for more
information call 150 free from your Orange phone.
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