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customers should call 345 from their Orange Phone or
07973 100 345 from any other phone and Business
Solutions customers should call 158 from their Orange
phone or 07973 100 158 from any other phone.
13.2 If your queries or complaints regarding this Insurance are
not satisfied, you can in the second instance write to
Product Insurance, Orange PCS, Senhouse Road,
Darlington, DL1 4YG.
13.3 If you are not satisfied with the way a complaint has been
dealt with you should write to HSBC Insurance Brokers
Limited, Quay West, Trafford Wharf Road, Manchester,
M17 1PL.
13.4 If you remain dissatisfied, HSBC Insurance Brokers as a
member of the General Insurance Standards Council is
also a member of a registered independent dispute
resolution scheme. They will advise you how you can
contact this scheme.
13.5 Insofar as general Insurance products are concerned
Orange is monitored by HSBC Insurance Brokers
Limited who are members of the General Insurance
Standards Council.
12 claims
12.1 To make a claim under this Insurance you should call
150 from your Orange pay monthly phone or 07973
100 150 from any other phone if you are a pay monthly
customer. Pay as you go customers should call 451
from their Orange phone or 07973 100 451 from any
other phone. Small Business customers should call
345 from their Orange phone or 07973 100 345 from
any other phone and Business Solutions customers
should call 158 from their Orange phone or
07973 100 158 from any other phone. Your claim
will be handled fairly and promptly.
12.2 In certain circumstances, particularly where there is a
dispute over your claim Orange may refer the matter to
independent Chartered Loss Adjusters for investigation
and review.
13 complaints
13.1 If you have any queries or complaints regarding this
Insurance you should in the first instance address this to
Orange. Call 150 from your Orange pay monthly phone
or 07973 100 150 from any other phone. Pay as you go
customers should call 451 from their Orange phone or
07973 100 451 from any other phone. Small Business