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practicable after you discover loss theft or malicious
damage. A replacement phone will not be sent to you
until you return to the United Kingdom.
6.15 Where a replacement phone is issued under the warranty
the original phone must be returned to Orange.
6.16 You may be charged the recommended retail price of any
battery charger or antenna returned to Orange which is
shown not to be that originally supplied with the phone or
of any phone returned to Orange which is shown to have
been deliberately damaged.
6.17 If your phone is lost or stolen, or maliciously or
accidentally damaged so that it is no longer operable and
such lost theft or damage falls outside these terms and
conditions then Orange may entirely at its discretion
agree to sell you a replacement phone at prevailing
replacement phone prices. The charge for any
replacement phone so supplied will be applied to your
Orange account.
6.18 Orange will use its reasonable endeavours to dispatch
any replacement phone to you within 24 hours of
agreeing to issue such replacement, however, for reasons
beyond our control this may not always be possible.
6.19 Orange will arrange with you a place and time period for
any replacement phone to be delivered, on payment of
the administration fee detailed in clause 9.6. We reserve
the right to impose a delivery charge if you are
unavailable for the delivery as agreed.
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6.20 Any replacement phone received under either clause 3 or
clause 7 will not attract a further period of Insurance or
warranty. For the avoidance of doubt (subject to the
provisions of clause 6) the periods stated in clauses 8.1,
9.1 and 10.2 as appropriate will continue to apply from
the date such cover originally came into effect.
6.21 Any claim accepted under Orange Care purchased as an
optional extra with your Pay Monthly service plan will be
subject to an administration fee. See clauses 9.6, 9.6.1,
and 9.6.2. for details
7 warranty – defective materials or workmanship
7.1 If your phone (or parts thereof) becomes defective due
to faulty materials or workmanship Orange will (at its
option) repair or replace it at no charge (on payment of
the administration fee, if applicable, as detailed in
clause 9.6) provided that:
7.1.1 it has been used in accordance with the
operating instructions;
7.1.2 any repairs which may have been, or are to be
undertaken have been arranged by Orange;
7.1.3 you have complied with the foregoing terms
and conditions;