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ensure that only authorised people can use
your phone
If your phone’s SIM Card PIN is activated a four-digit PIN
(Personal Identification Number) will be requested each time
you switch your phone on. This PIN is preset to 1111. To
increase your phone’s security you can change the PIN to a
number only you know.
To activate your SIM Card PIN:
1 Press Menu and scroll to Phone settings and select
Security.
2 Select PIN check. The following options are available:
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recover your phone and any other relevant details. You
must provide any assistance and/or information that
Orange reasonably requests in connection with the
replacement of your phone.
■
Remember, if your phone is stolen or maliciously
damaged we need a crime reference number or a lost
property number if it is lost.
■
Once your claim is agreed, Orange will despatch your
replacement phone. Please see section 13.1 in the
Orange Care terms and conditions for more information.
Small Business customers opening an Orange account
receive Orange Care free of charge. Small Business
customers will receive a free replacement of lost, stolen
and damaged phones sent out within 24 hours of our
acceptance of your claim.
manufacturer’s warranty
If you do not have Orange Care you still receive a 12-month
manufacturer’s warranty which covers you against phone
faults. Please call 0208 391 0168 for more details.
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security
What if I enter the wrong PIN?
If you enter an incorrect SIM Card PIN or PIN2 three times
in a row, your SIM Card will block. You will need a PUK
(personal unblocking key) to unblock your SIM Card.
Call customer services on 07973 100 150 if you are a pay
monthly customer or 07973 100 451 if you are a pay as
you go customer for details on how to unblock your phone.
Do not attempt to guess the PUK code. If you enter your
PUK code incorrectly 10 times in a row, you will
permanently block your SIM Card and you may have to
return your phone to Orange.
security