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3.2.1 the crime reference number in respect of theft or
malicious damage claims or the lost property
reference number if the phone has been lost;
3.2.2 full details of how the loss, theft or damage
occurred; and
3.2.3 any other information and evidence as may
reasonably be requested by Orange regarding the
cause of loss or damage.
3.3 Orange will arrange repair or replacement on behalf of
the insurers.
3.4 Lost, stolen or damaged antennas will be
repaired/replaced, where appropriate, free of charge
once only.
3.5 You or any authorised user of the phone must at all times
act with due care in looking after the phone and take all
reasonable precautions to safeguard it against loss, theft
or damage.
4 exclusions
4.1A replacement or repair will not be provided under the
terms of the Insurance where the loss or damage is caused
by or consists of:
4.1.1 normal wear and tear or deterioration, depreciation,
rusting or oxidisation, atmospheric or climatic
conditions or other gradually operating cause;
4.1.2 confiscation or detention;
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3 cover for lost stolen and damaged phones
Your phone which must be in your possession or in the
possession of an authorised user is insured worldwide subject
to the terms and conditions of the Insurance policy (see clause
6.14 in respect of conditions outside the United Kingdom). If
your phone (or parts there of) is lost, stolen or damaged you
will be entitled to a replacement or repair “free of charge”
subject to payment of the administration fee as detailed in
clause 9.6, subject to compliance with all the following terms
and conditions of the policy. For your information an authorised
user is the Orange registered customer, other users officially
notified to Orange by the customer and authorised by Orange,
the registered customer’s spouse/partner, members of his/her
immediate family, all of whom would normally reside at the
registered customer’s address and employees of the registered
customer who use the phone with permission of the customer.
3.1 Loss, theft or malicious damage claims must be reported
to the Police immediately but in any event within 24 hours
of discovery of the occurrence. In respect of claims
arising outside the United Kingdom please refer to Clause
6.14.
3.2 Your claim must be reported to Orange as soon as
possible but in any event not more than 24 hours after
youdiscovertheloss, theftordamage. Inrespect of claims
arising outside the United Kingdom please refer to Clause
6.14. To make a claim you must provide the following:
reference
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