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do not give notice within one month of notification of any
changes you will be taken to have accepted the changes.
10 term and payments – pay as you go Service Plan
10.1 When you are connected to a pay as you go service
plan which requires Orange Care to be purchased as
an optional extra the premium must be paid in
advance.
10.2 The policy only applies to approved and branded
Orange pay as you go phones and may be purchased
for any phone within the current pay as you go range. If
you pay by credit card or debit card the policy will come
into force 24 hours after your call to request cover. If
you pay by cheque then the policy will come into force
within 24 hours of clearance of your cheque. The
Insurance and warranty within the policy will each have
a term of 12 months. Your confirmation of Insurance
cover will be sent to you within 30 working days after
the end of the month in which cover becomes effective.
10.3 You may request that the policy is terminated at any
time during the 12 month period in which event Orange
will refund to you a pro rata proportion of the premium
for the balance of each complete month remaining of
that period unless you have already made a claim on
the policy in which event no refund will be due.
reference
175
reference
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made under Orange Care with the exception of those set
out in clause 9.6.1.
9.6.1 The administration fee will not be payable in
respect of a claim for defective material or
workmanship of a new phone (including standard
battery and charging unit but excluding
reconditioned and/or second hand phones) where
the defective material or workmanship has been
brought to Orange’s attention within 6 months of
the date of purchase of the phone.
9.6.2 For the avoidance of doubt the administration fee is
not refundable.
9.7 You may terminate Orange Care on or after the minimum
term by giving not less than 10 days notice before a bill
date. As a concession, if you are also terminating your
Orange account then you may terminate Orange Care
within the minimum term and it will not be necessary for
the notice to expire on your bill date but in such event
you will not be entitled to a refund of any premiums paid.
9.8 Orange will negotiate renewals of the Insurance policy on
your behalf and may change Insurer. The Insurer and
Orange may vary the terms of the policy from time to
time but will give you 90 days notice of any such
changes. If your rights under the policy are restricted or
removed you may terminate Orange Care on giving not
less than 10 days notice ending on an invoice date. If you