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materials related to Orange and its services, or if you do not
wish us to pass on your details to any other reputable
organisations for sales and marketing purposes.
direct debit
Paying by Direct Debit is a convenient way to pay. If you're a
pay monthly customer you will still be sent a detailed monthly
statement but won't have to remember to send a cheque each
month. To set up a Direct Debit payment call 150 from your
Orange phone.
If you're a pay as you go customer you can combine control
with peace of mind, topping up from as little as £10 a month
to £100. You can change or cancel your Direct Debit anytime,
just give 14 days notice. To set up a Direct Debit payment call
450 from your Orange phone.
allowing access to your Orange account
It can sometimes be useful for someone else to have access
to your account, for example if you have more than one
Orange phone in your name. As an account holder you can
choose to allow information only access and access which will
allow changes to be made. Please call customer services who
will send you a form.
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161
paperwork
14-day phone return
The 14-day phone return only applies to new phones and
excludes upgrades and reconditioned phones. If you are
unsatisfied with our service in any way, you can return your
phone within 14 days of purchase, and we will reimburse you
the cost of purchase and your connection charge. All we
request is that you pay for the calls you’ve already made and a
percentage of the monthly subscription. Simply fill in the form
supplied with your phone and take it along with your phone to
your stockist. You should retain the form for your records.
data protection
We will use the personal information you supply us to help
manage your Orange account efficiently, for example, to assist
in handling queries, sending bills (excluding pay as you go) or
to send you information on products and services which may
be of particular interest to you. From time to time, we may
pass information about you to third parties or government
agencies. Full details are given in the terms and conditions
booklet.
Please call Orange customer services on
07973 100 150 or, if you are a pay as you go customer, on
07973 100 451 if you do not wish to receive any marketing
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