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5. 10
Troubleshooting
Problem
Half of the page is
blank.
Possible Cause Remedy
The page layout is too complex. Simplify the page layout and remove
any unnecessary graphics from the
document, if possible.
Install more memory. See “Memory
and PostScript SIMMs” (page 6.2).
The printer prints
the wrong data, or
it prints incorrect
characters.
The printer cable is not connected
properly.
Check the connection.
The wrong printer driver is selected. Select the correct printer driver.
There may be a problem with the
printer driver software.
Exit Windows and reboot the
computer. Turn the printer off and
then back on again.
The printer cable specifications may
be incorrect.
Parallel connection: Replace with an
IEEE-1284 rated cable.
Serial connection: Replace with
standard 9-pin direct connection, one
to one cable.
USB connection: Replace with a
compliant cable rated USB
Specification Revision 1.0.
The printer cable specifications may
be incorrect.
Parallel connection: Replace with an
IEEE-1284 rated cable.
Serial connection: Replace with
standard 9-pin direct connection, one
to one cable.
USB connection: Replace with a
compliant cable rated USB
Specification Revision 1.0.
The page orientation setting may be
incorrect.
Change the page orientation in your
application program.
The paper size and the software
paper size settings do not match.
Make sure the paper size in the
software settings matches the paper
in the tray.