Filter
Top Products
14.11 <
Troubleshooting>
Solving other problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the
problem is corrected. If the problem persists, please call for service.
Paper feeding problems
Condition Suggested solutions
Paper is jammed
during printing.
Clear the paper jam. See page 14.2.
Paper sticks
together.
• Ensure that there is not too much paper in the
tray. The tray can hold up to 550 sheets of
paper, depending on the thickness of your
paper.
• Make sure that you are using the correct type
of paper. See page 5.3.
• Remove paper from the tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of
paper do not
feed.
• Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam. See page 14.2.
Paper does not
feed into the
machine.
• Remove any obstructions from inside the
machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine. See page 5.3.
• If an original does not feed into the machine,
the ADF rubber pad may require to be
replaced. Contact a service representative.
The paper keeps
jamming.
• There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. See page 5.3.
• Remove any obstructions from inside the
machine.
• If an original does not feed into the machine,
the ADF rubber pad may require to be
replaced. Contact a service representative.
Transparencies
stick together in
the paper exit.
Use only transparencies specifically designed
for laser printers. Remove each transparency as
it exits from the machine.
Envelopes skew
or fail to feed
correctly.
Ensure that the paper guides are against both
sides of the envelopes.
Condition Suggested solutions