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Unit 5: Troubleshooting
SATO XL400-410e Operator Manual PN 9001135A Page 5-2
ERROR SIGNALS
This unit coorelates the three types of error signals with probable causes and problem resolution.
Three types error signals are: LED, LCD Message, and an audible beep.
ERROR SIGNAL TABLE
LED LCD MESSAGE BEEP REMEDY
Error on MACHINE ERROR 1 long Cycle power off/on.
Replace board.
Error on EEPROM ERROR 1 long Cycle power off/on.
Replace board.
Error on HEAD ERROR 3 short Replace print head.
Cycle power off/on.
Error on SENSOR ERROR 3 short Ensure proper media guide adjustment.
Ensure proper sensor selection/adjustment.
Replace applicable sensor.
Error blinking CARD R/W ERROR 1 long Format memory card.
Cycle power off/on.
Error blinking CARD LOW BATTERY 1 long Replace memory card battery.
Cycle power off/on.
Error blinking HEAD OPEN 3 short Ensure the print head is latched.
Replace head-open sensor.
Error on
Line blinking
PARITY ERROR 3 short Ensure correct settings.
Ensure correct connection.
Error on
Line blinking
OVERRUN ERROR 3 short Ensure correct settings.
Ensure correct connection. (Null Modem)
Error on
Line blinking
FRAMING ERROR 3 short Ensure correct settings.
Ensure correct connection. (Null Modem)
Error on
Line blinking
BUFFER FULL 3 short Ensure correct settings.
Cycle power off/on.
Error blinking
Label on
PAPER END 3 short Ensure media present.
Ensure correct sensor adjustment.
Adjust the VR7 potentiometer to 0.2V.
Error blinking RIBBON END 3 short Ensure ribbon present.
Latch/unlatch print head.
Error blinking MEDIA ERROR 3 short Ensure correct media type.
Latch/unlatch print head.
Error blinking STACKER FULL 3 short Empty stacker.
Error blinking REWINDER FULL 3 short Remove roll.
Error blinking CUTTER ERROR 3 short Clean and cycle power.
Replace cutter unit.
Error blinking CUTTER SENSOR ERROR 3 short Clean sensor.