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Unit 5: Troubleshooting
SATO XL400-410e Operator Manual PN 9001135A Page 5-4
NO PRINTED IMAGE
Print head is disconnected. Ensure print head wiring harness is connected on each end.
No voltage output. Test power supply and replace as necessary.
Damaged print head. Replace print head.
Damaged electronics. Replace circuit board.
Interface problems. Check. Refer to relative instructions below.
Data input error. Ensure correct data stream.
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
Power cable issues. Ensure properly connected. Ensure not defective.
Inproperly set display potentiometer. Adjust as required.
Defective power supply. Troubleshoot and replace components as necessary.
MEANDERING MEDIA
Incorrectly loaded media. Ensure correct loading.
Improperly adjusted media guides. Adjust as required.
Unbalanced print head. Adjust as required.
Worn or improperly adjusted platen roller. Adjust. Replace as required.
PRINTER CREATES A BLANK LABEL
Data input error. Ensure correct data stream.
Improper media selected. Ensure correct media is in use.
Disconnected print head. Cycle off power and ensure proper connection.
Defective print head. Replace print head as required.
Defective main board. Replace main board as required.
INCORRECT LABEL POSITIONING
Incorrect sensor selection. Ensure the correct sensor is selected.
Improper sensor adjustment. Adjust as required.
Incorrect media in use. Ensure the correct media is being used.
Data input error. Ensure correct data stream.
RIBBON WRINKLING
Poor head alignment. Adjust head balance, ribbon roller, and head alignment.
Poor ribbon tension. Adjust tension as required.
Worn platen. Replace as necessary.
Foriegn material on head or platen. Clean as required.
Foriegn material on labels. Use high quality label stock.
Damaged print head. Replace print head as required.