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Problems and Solutions
52
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
Print quality is poor. • It is important to select a paper that is appropriate for
the thermal transfer printer in your fax. We
recommend using laser quality paper that has a very
smooth finish. Copier paper will work, but it
sometimes tends to yield a lighter print quality.
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• The print head may be dirty. Clean the print head as
explained on page 47.
• Make a copy or print a report on your machine. If the
copy or report is also distorted, your machine may
need service.
The quality of copies is
poor and/or dark vertical
lines appear.
• Any dirt or material on the scanning glass will cause
spots to appear on copies and transmitted faxes.
Clean the scanning glass as explained on page 46.
A received document or
copy prints out in strips.
• Make sure the operation panel is completely closed
(press down on both sides of the panel).
ADD PAPER & /
PRESS START KEY
appears in the display.
• The machine has received a fax to memory. Add
paper to the paper tray and press to print the
fax (see page 30).
START
all.book Page 52 Monday, December 3, 2007 2:10 PM