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PRODUCT OVERVIEW TROUBLESHOOTING
6-2
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Troubleshooting
In the event of hardware or interface issues, the following information is provided to
assist in solving most issues.
There are also resources and further information available for users on the following
website. Please feel free to use this resource and to contact the Shuttle support team
if necessary.
OMNINAS website: http://global.shuttle.com/main/index
I forgot the administrator username or password.
Use a long, thin pin to press the reset button on the back of NAS device. See
Reboot the system.
Use the default user name (admin) /password (no password) to enter the
administrator mode.
I cannot find NAS device after configuration.
Perform the following:
1. Unplug the LAN cable then connect it back. Go to step 2 if the issue is not
resolved.
2. Set your PC TCP/IP settings to DHCP to obtain an automatic IP address.
3. Press the power button for four (4) seconds to shutdown the NAS device. Wait
for a complete system shutdown (10 seconds), then press the power button
again to reboot the OMNINAS.
This procedure should allow you to set the OMNINAS and your PC on the same
network group.
My NAS unexpectedly shutdown. What’s happening?
1. Make sure the NAS device is in a well ventilated area, the NAS device will shut
down when the HDD temperature is higher than 65 ° C.
2.Make sure the NAS device fan is still functioning. The fan is designed to cycle
higher if the temperature is raises.
3.NAS device does not support HDDs without temperature sensor support
(SMART temperature required).
I think my USB port malfunctioned. What can I do?
Make sure the USB devices/hubs power usage is not over the specified maximum
limit. If necessary, provide external power for high power-demanding USB drive.
I cannot enter the administration page.
1.Make sure the administrator profile is not in use.
2.Log off the administrator profile or temporarily unplug the LAN cable.
3.Wait for 10 minutes (all previous access times out after 10 minutes).
4.Reconnect the LAN cable, then try to enter the administrator page again.