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38 Troubleshooting Your Interactive Whiteboard System 99-00881-20 A0
Projector Ready Lights and Projector Status
The three projector ready lights are located on the underside of the projector. They are marked Lamp,
On/Standby and Temp (for temperature).
Contacting SMART Technical Support
SMART Technologies technical support welcomes your call. However, if you experience difficulty with your
SMART product, you might want to contact your local SMART authorized reseller first. Your local reseller might
be able to resolve the issue without delay.
Lamp
status light
On/Standby
status light
Temp
status light
Projector Status
Off Off Off The projector isn’t receiving power.
Check the connection, power supply and power
switch at the back of the projector.
Off Solid green Off The projector is operating normally.
Off Solid red Flashing red The projector is overheating. Make sure that nothing
is blocking the airflow into or away from the internal
fans. Turn off, unplug and reconnect the power cord,
wait a few minutes, and then turn on the system.
Off Amber Off The projector is in Standby mode, ready to be
turned on.
Solid red Solid red Off There is a lamp power error. If the lamp warning
recently appeared, unplug the power cord and
change the lamp. Otherwise shut down, unplug
and reconnect the power cord, wait a few minutes,
and then turn on the system.
Flashing amber Solid red Off There is a power failure, or the lamp cover isn’t
installed correctly. Unplug the power cord, check
and re-attach the cover if necessary, reconnect
the power cord, wait a few minutes, and then turn
on the system.
Different than
any other status
previously listed
Different than
any other status
previously listed
Different than any
other status
previously listed
Other errors have occurred that might require
diagnosis and professional work. Unplug and
reconnect the power cord, wait a few minutes,
and then turn on the system. If nothing changes,
call your authorized SMART reseller to solve
the problem.