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Chapter 7: Troubleshooting your interactive
whiteboard system
Before you start 54
Locating status lights 54
Locating serial numbers 54
Determining you interactive whiteboard system’s status 56
Resolving interactive whiteboard issues 57
Resolving operation issues 57
Resolving connection issues 58
Resolving controller module issues 58
Resolving projector issues 59
Resolving projector errors 59
Your projector stops responding 59
The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears 59
The “Lamp Failure” message appears 60
The projector Power and Service lights are off 60
Resolving image issues 61
Loss of signal 61
Partial, scrolling or incorrectly displayed image 62
Unstable or flickering image 62
Frozen image 63
The image from your connected laptop computer isn’t projected 63
Unaligned projected image 63
Resolving audio issues 64
Resolving network communication issues 65
Resolving ACP issues 65
Accessing the service menu 65
Retrieving your password 66
Resetting the projector 66
Transporting your interactive whiteboard system 67
Chapter 7
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