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Determining you interactive whiteboard system’s
status
Use the following table to determine the status of your interactive whiteboard system:
Projector
Power light
Projector
Service light
ACP light Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Normal operating statuses
Solidgreen Off Solidgreen Solidgreen Correct Fullcontrol Thesystem is operatingnormally.
If imageorsoundissues occur,see
theremainingsectionsof this chapter
fortroubleshootinginformation.
Flashinggreen Off Flashinggreen Off None None Thesystemis startingup.
Solidamber Off Solidamber Off None None Thesystemis inStandby mode.
Flashing
amber
Off Flashing
amber
Off None None Thesystem is enteringStandby
mode.
Solidgreen Off Solidgreen Solidamber N/A None Theinteractivewhiteboard’s
controllermoduleisstartingup.
If this process takes longerthan10
seconds, seeResolvingcontroller
moduleissues onpage58.
Solidgreen Off Solidgreen Flashing
amber
N/A N/A Theinteractivewhiteboard’s
controllermoduleisready toreceivea
firmwareupdateorisapplyinga
firmwareupdate.
If theReady light flashes amber but
nofirmwareupdateappears onthe
screen, seeResolvingcontroller
moduleissues onpage58.
Error statuses
Solidgreen Off Solidgreen Solidgreen Incorrect Fullcontrol There’s anissuewiththeprojected
image.
SeeResolvingimageissues onpage
61.
Solidgreen Off Solidgreen Solidgreen Correct None There’s anissuewiththeinteractive
whiteboard.
SeeResolvingoperationissues on
thenext page.
Solidgreen Off Solidgreen Flashinggreen Correct Touchonly SMARTProductDrivers isn’t
installedorrunningcorrectly onthe
connectedcomputer.
Solidgreen Off Solidgreen Off
OR
Solidred
N/A None There’s anissuewiththeconnections
betweentheinteractivewhiteboard
andtheothercomponents of the
system.
SeeResolvingconnectionissues on
page58.
Solidgreen Off Off Off
OR
Solidred
N/A N/A TheACPisn’treceivingpower.
SeeResolvingACPissues onpage
65.
C HA PTER 7
Troubleshootingyour interactivewhiteboardsystem
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