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104 Section 2D: Troubleshooting Tips
Error: Connection Gets Dropped (Windows® 2000 and XP)
When attempting a data connection with Sprint Mobile
Broadband, the connection gets dropped as soon as it is
established. (The status goes from “Connecting” and
“Connected” back to “Click ‘GO’ to Connect.”)
Reinstalling the Device Driver
There is a device driver for each supported operating system.
Unless the appropriate driver for your version of Windows or
Macintosh is installed, you will not be able to establish a
network connection with your device. This section provides
instructions on verifying that you have the correct device driver
installed.
Possible Causes Suggestions
The connection
properties are
not optimal.
1. Click Start > Connect To > Sprint Mobile Broadband
- Novatel Wireless (or Sprint Data Link)
from the
Windows start menu.
2. Click the Properties button on the connection
settings dialog.
3. Click the Networking tab.
4. Click the Settings button.
5. Ensure that Negotiate multi-link for single-link
connections
is not selected in the PPP Settings
dialog.
6. Click OK to save your settings.
Note:
You must have the installation CD to complete this
procedure.